Refund policy

Last updated 25 September 2026

Pro subscriptions are sold by our reseller Paddle.com, which handles payments and refunds for us.

14-day refund

If Jimby doesn't work for you, ask for a refund within 14 days of any payment, including renewals, and you get the full amount back. No questions asked.

How to ask

• Write to [email protected] from the email address on your account, or
• use the link in your Paddle receipt to contact Paddle directly.

Refunds go back to the original payment method. Your account moves to the Free plan when the refund is processed.

Cancelling

You can cancel any time from your account page. Pro stays active until the end of the period you paid for and does not renew. Cancelling after the 14 days doesn't refund the current period.

Your statutory rights

This policy doesn't limit any rights you have under the consumer law of your country.